brainly customer service email

", "I have received negative feedback from customers in the past, and always when the customer has not been delighted with the outcome of their dispute. 1. The moment a client feels there is a hiccup, the moment the sales process gets railroaded. Today, i was sent multiple emails about a subscription I have not once EVER considered buying. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. i had never heard of this website until they charged me $39. Also, there may be times when customer satisfaction cannot be achieved. So you offer the best alternative possible. What payment methods does A win-win.". In a customer service focused role you have likely come across some pretty crazy requests from customers! Answer dates might appear two to three weeks before they were published. Then it feels like I'm offering solutions instead of upselling. I emailed them and i still do not have a response. Please allow up to ten business days for it to be received.Please let us know if you have any questions!Best,Brainly Team, Ive been waiting for over 3 days for any kind of response for my 30 dollar refund. Your example shows that you always try your best to meet the requests of customers but that you recognize that sometimes a request might not be possible to fulfill. Hours (Eastern Standard Time) Mon - I asked them a few questions, and they answered them readily, and said they would put any and all brochures they had on the subject matter I was inquiring about. She was thankful for my willingness to take action and recognized the error. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. When I applied for this position I did my research on the company. You can also discuss the ways that you maintain your composure whether that be taking a quick break, going for a walk, or having a quick laugh with a coworker. Tell me about a time when you went above and beyond for customer service. Also, it equals offering support when your customer may be a little bit in over their head. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job.Some skills you may have are:- Patience- Empathy- Adaptability - Knowledge - Thick skin- Networking, "I believe that my networking skills truly add to the customer service that I deliver. That is okay, and you do not need to pretend to be someone you are not. ", "I have worked with a couple of different CRM programs in my career. One memorable time was when a senior woman was struggling to get her groceries into her car. My first role was with Company ABC. In my previous role as a customer service specialist, I had a customer who calls in, and he was very upset due to the extra charges in his billing statement. Begin your reply with the oldest listed customer service job on your resume. The customer service is terrible, and I would rate it zero stars. After 48 hours I emailed a second time. To deliver the best customer service, I appreciate having solid customer guidelines to follow. ", "Training my team to do whatever it takes to right any wrongs, and having that mantra public on our website, has done wonders for our customer engagement. You need to know your audience, though! What is amazing is how many businesses will pay big money on advertising, but then neglect (or mess up) the contact with their customers that they can get on the cheap, or even for free. If you are in the customer service realm, you have likely heard it all! They charge my card today and I would like my money back and my subscription canceled. We confirm that your subscription on account Unicornqueen4444 has now been canceled, and your payment of $39 has At these times, I will move the complaint up to my management team and allow them to handle the client. Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. Please let me know if you have any questions!Best,Brainly Team, This is absolutely ridiculous I don't contacted them so many times to cancel my subscription because it doesn't let you actually do that in the app which is a setup. I apologized sincerely, tracked down the technician, and made new arrangements for the client. Although my email is not connected to an account with them. I would be happy to take any training that you recommend and would love to hear more about your specific training program. I was on break but saw her through the window. Expand on this response by sharing how this customer service was a memorable, positive experience. answer answered What is customer service? The parent company of Brainly is Brainly. Having that small personal touch made all the difference. They took the time to find power for me, even though the shop was nearly full and I didnt even ask. - Use positive verbiage at all times. Recent A student once said they were not happy with a workshop they purchased and wanted a refund. Contact us here. ", "I was at the mall recently, looking for a new shade of foundation because my skin had darkened from being on holidays recently. The customer always came first", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. Without turning the conversation to a negative, hypothetically discuss what you would do if a customer were lying. ", "I have been through it all with my customers over the years and have learned that it's important to let things go unless they are going to hurt your company, reputation, or the client. In the end, the customer is very happy and thankful for assisting him to resolve the issue. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Be sure to close with how happy the customer was when they left. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. It is essential to a hiring company that you are someone who is willing to learn new skills. ", "I've been in the customer service industry for more than 18 years mostly as a customer service specialist where I handle customer inquiries, assisting with concerns and resolving issues either by phone, email, or chat. i was doing great and stuff with my account and really had some points, but when i let my brother use it he said he put 2 useless answers for points on questions. ", "Excellent customer service involves meeting and surpassing expectations. It's important to hear someone out, especially when they are angry. It's important to me that my customers clearly understand what I am offering, and that I clearly understand how I can meet their needs. If a customer will lie to me to get a discount, or if they found a loophole, I would work around that specific situation with them but would also try not to give the situation more energy than it was worth. Although my patience was often tested, I always remained level-headed, helpful, and positive. Troubleshooting. To me, this means that if my clients think that my team does not care about them, they likely do not. It's great to help out other businesses through client referrals as well, and the client never forgets your willingness to step outside of your zone to help. Smile, and move on, disallowing any hurt feelings. The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. To deliver excellent customer service you need first to recognize the skills that you have and play off of those. When I ordered my next item, I asked for another sample slice. Be sure to include the result in your answer as well :) I have provided an example below, using the STAR framework (Situation, Task, Action, Result). I currently handle pandemic unemployment claims for the Maryland State Department of Labor, and I turn the call around by being kind and empathetic to each person's situation. Please allow up to ten business days for it to be received.Please let me know if you have any questions!Best,Brainly Team, Got scammed by 7 day trial have been emailing with no contact back Will not use this ever again or recommend $96 came out my bank account hannahjouylaki, Hello Hannah, Thank you for contacting Brainly! They said yes, and so, I outlined everything I could offer them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. "I started my career at a call center that made customer service their complete obsession. I admittedly was wearing a more casual outfit than normal. I offered the customer the choice of our eight existing colors and let her know that I would bring the request up at our next board meeting to see if we could consider the addition down the line. How do I request a refund through the Apple App store? Of course, you do not want to answer that you don't like people. How do you define good customer service? After a few weeks, the restaurant manager made this a general practice across all serving staff. This store, with its poorly trained deli operators delivering sub-par customer service, was coming up short. Now, if only I could get them to expand their beer selection. He then asked, would you like some bread with that? Bewildered, she nodded her head and so the fellow headed over to the bakery to get two slices of fresh bread to make her a quick, free sandwich on the fly. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. This effort saves them a phone call and email and also ensures that the information they need is at their fingertips, no matter the time of day or night. I strive to do everything within my power to assist them in any way that I can.". Talk about specific skills or techniques you rely on to diffuse the situation. By this time I was already unimpressed with the store. WebWhat is Brainlys email addresses? She let me be to scan the lot, and when I was ready, she sat me down and got to know me and my needs. I knew all of them by name, and would start each phone call I received with warm greetings and fun banter. I bought my new SUV that day and will never go anywhere else. I will ask questions about them and get to know little tidbits that I can add to their file and bring up at a later date. Explain that you realize not everyone will be super friendly, warm, and buy from you right away. The interviewer will be happy to hear that you are continually developing your customer service skills. When I saw these emails I immediately cancelled the subscription. Someone can be a customer service agent without being able to offer ample support that a client may need. My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. What other "tools" do you utilize or are necessary to provide good service? Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. "I booked the airfare and my lodging for an international trip to the Dominican Republic. This situation occurred last week where I had to step in because the client was verbally abusive to my team member. That person is still a potential customer who, at face value, is loyal to our brand. - Ask the customer if you have met their expectations before they leave.- Smile and maintain positive body language. The call was about one hour total, but it was worth the time to smooth over an important customer-related situation. It goes against our guidelines to offer incentives for reviews. Emails found on 3rd party websites [email protected] 99% 0 0 [email protected] 99% 0 0 Customer engagement means encouraging conversation, feedback, and shared experiences from your client base. A company will not make every single person happy, but it's always good to know that we did everything we could to attempt a resolution. We did a fine job at remaining level-headed, helpful, and positive. Customer contact points are those points of contact at which businesses interact directly with their customers. Give the interviewer your best understanding of service versus support. Excellent customer service includes seeing potential pain points before they even happen. ", "Many of our customers do not understand social media fully, which is why they come to us. I was utterly amazed at the service I received. Good job! Onto the next opportunity, I say! This can include, for example, in-person communication, telephone conversations, interaction through the Internet, company-sponsored kiosks, and in-person customer support. I think the salesperson could see my frustration because she came outside with a latte for me, and asked if I wanted to chat or be left alone for a few minutes. You will rarely find me hiding in my office. ", "Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Subscription app. ", "No, not that I know of. The rest of the content and experience on Brainly, including questions, answers, and social features, continues to be free to access. ", "While working at the bank we have a very diverse customer base. It may seem like splitting hairs, but it is not. Be sure to mention any training that you have in sales, upselling, or a similar skill. ", "The most effective customer engagement strategy that I have been a part of is the creating of useful content that our customers can download, in the form of guidebooks and PDF's. Think about improving your answer by sharing what empathy and kindness look like in the context of this customer-facing role. Although it's important to respond honestly, make sure to downplay the negatives and emphasize the positives. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. The interviewer wants to hear your excitement when it comes to being the recipient of excellent customer service. As I was very busy, I asked her to see me after 4.30 pm, when I finish work, to help her upload the thesis. "I have a few years of experience selling in a telemarketing environment where upselling was very important. We use dedicated people and clever technology to safeguard our platform. Your answer shows that you are confident in your abilities. ", "Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. Becoming outwardly frustrated would have only made the customer feel bad or even upset them, which is something I would never want. But, If I ever get one, negative customer reviews are great learning opportunities to know where I can improve myself could be my personality or in my workability.". Excellent response! I have reworded for you, below. I told my deli story to a friend of mine here in Charleston, and he relayed a story of his own about taking his own 5-year old daughter to the grocery store that I normally frequent (the one with the excellent customer service). If I do not receive a full refund I will be charging back the 39.00 dollars. Seems pretty ridiculous. If you could, please, just share your email address here or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened.Cheers,Brainly Team, updated review. I no longer need the service since I finished all my classesUsername:mrballs55, Hello Alvaro, Thank you for your reply. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Tell me about your customer service I'm so angry like seeing red right now you could be taking somebody's last bit of money!My email is moralesjennifer90 @ gmail.com Because yall sure have not responded to my email in no 72hr timeframe!!! ", "No matter the situation, or how the customer rejection makes me feel, I vow to remain professional and to continue to have a positive attitude towards my ability to do my work the best I can.". All my experience has been on-the-job training. ", "Policy and rules are not strictly enforced in my current company. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Brainly. If they were lying to me, I would bring it up in a tactful way. ", "When I booked an international trip to the Dominican Republic, I contacted the hotel directly for some additional information and was utterly amazed at the service I received to finalize my transportation from the airport to the resort. Advertisement Answer 6 people found it helpful kaviyafantasygirl Answer: if u think its correct mark me as brainliest or thank Explanation: Customer service is the provision of service to customers before, during, and after a purchase. The gas attendant came running out and pumped my gas anyways. I am very easy going, but I would be more likely not to be if a customer were disrespecting a team member or becoming verbally abusive in any way. However, there will be interruptions and restrictions as part of the Brainly Basic plans, and the format may change, in addition to the number of content you can view in a period of time.We created a subscription option in response to our community's requests. Its very clear what is going on here. Hello Mckayla,Thank you for contacting Brainly!We confirm that your subscription on account mckaylapile has now been canceled, and your payment of $39 has been refunded. "The last customer service skill that I learned included a course on dispute resolution management. The companies I have worked for have all been enterprise-level organizations, requiring higher levels of CRM support and options. ", "If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service. Hello Henna,Thank you for contacting Brainly!I confirm that your subscription on account HLehman has now been canceled, and your payment of $39 has been refunded. I am great with building customer relationships. ", "The last customer service skill that I learned was how to use the Oracle CRM for timely client follow up. We give our customers a 3-hour window for technician visits, and it had been 30 minutes past the given time frame. The interviewer wants to know that you would be comfortable taking a customer inquiry and turning it into a sales opportunity. Upon permission from my manager, I offered her one free month of service. Move up in time from there. Also, it shows that this is the first time that he got a late fee, as a valued customer I offer a one-time courtesy to waive the charge. That feedback came as a surprise to me but, I took it to heart, regardless. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. Please allow up to ten business days for it to be received.Please let me know if you have any questions!Best,Brainly Team. I offered him a meeting with the General Manager, but he refused. Read our Terms of Use for more information. The better I know the products and systems within the organization, the more wholly I will be able to help my customers. Therefore, any date prior to 2019 might not be accurate. ", "I had a customer call in last week who was very upset that the technician did not show up to their appointment. I just kept smiling, and doing my job! This time, she cut the order, put it on the scale, measured it, and then gave me the slice thereby charging me for it. If I ever received a bad review, I would take the situation as a learning opportunity. Long story short short serivce was bad and not up to the Waffle House way so i told myself i will mever come back here just because of the little simple things that they didnt do. ", "I am positive, upbeat, and consistent. This is a nuanced answer that gives more than is asked for, so great job. Community . This is a good opportunity to develop a conversation with the interviewer. It's important to offer both; however, a member of the support team will likely be better trained with special technical skills. If you have a specific example of a time when you made this happen, this is an excellent addition to your reply. Primarily, Salesforce and Oracle. How can I obtain a purchase receipt? Rather than suggesting that a negative review would be about your personality or work ethic, I would focus more on the fact that you would use a negative review as a learning opportunity. and now thanks to the alert you guys charged my account again today !!! I find these types of individuals to be motivating and refreshing to be around. I DO NOT RECOMMEND THIS APP AT ALL!!! WebFind expert-verified answers to your homework questions in any subject at Brainly! For the past three years, I have been with my current company, as an executive assistant. I have a handful of her business cards in my wallet and refer her anytime I have the chance. The interviewer is interested in knowing where you draw the line when it comes to outlandish requests or needs that you cannot deliver. And remember this was a much bigger, better store! This ability to see their side helps me to deliver extraordinary service. Good customer service starts with proper training and setting high standards for my team from the get-go. I accidentally purchased the annual Brainly membership, but wasnt too worried since their policy is that you can request to cancel up to 7 days afterwards.I sent an email to cancel the day after it was renewed and heard nothing back until 20 days later when I had already filed a PayPal dispute. Perhaps you are more of an introvert who does not feel energized after hanging out with large amounts of people. It felt nice to make that connection, and the increase in tips was a nice bonus too! Brainly Tutor. Maybe even more so than most retail businesses, Grocery stores have extremely limited opportunities to give great customer service. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Language barriers can be a challenge, primarily if you work in the customer service industry where delivery of expectations is everything. For the customers who do not speak English, I will try to use gestures or see if I know a Spanish word to translate.". One example is that a customer wanted me to book him in with the CEO for a face to face meeting for the following day. I recently launched a private YouTube channel with video tutorials and how-tos. I worked on implementing more casual conversation in my client calls and remember to keep a smile on my face as well. But, it's optional to purchase a subscription and access these features. Hello Lolly,Thank you for contacting Brainly!I confirm that your subscription on account lollyr2009 has now been canceled, and your payment of $39 has been refunded. Brainly is a peer-to-peer online platform that enables students to collaborate with each other in order to solve their academic problems. What difference is a few cents (the cost of a slice of Creamy Havarti Dill Cheese), when the person who is arguably the most important customer service representative in the whole grocery store can use it to deliver excellent customer service? Like this is such fraudulent activity where I'm going to have to end up reporting them. Keep your answer brief but ensure that it packs a punch. ", "I find that reading the feedback left by customers on social media, is the best way to pivot our service when needed. I hopped out of bed and drove them the extra bit that they needed to keep operating smoothly. Your email address will not be published. Have a question or concern? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ", "I learned early on, in marketing school, that humanizing your brand was essential for customer engagement. This added value is what makes customers come back, again and again. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. The Brainly app did not work with my IPad, didnt even answer the simplest math question. ", "I have thick skin when it comes to customers. Great! Please let us know if you have any questions! Customer support often requires more technical abilities, and customer service is more of a positive approach, helping your company to keep customers happy. The platform is accessible from desktops, laptops, and mobile devices, which provides easy accessibility to students who want to solve their assignments from anywhere at any time. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest. If my client mentions another need, there is a good chance that I know somebody in the local market who can assist. Now, I realize that its not a grocery stores duty to give someone a free slice of something whenever they take an order in fact, some people might think it silly of me to expect to get a free slice of anything at the grocery store. They then asked me if I had arranged for transportation from the airport to the hotel. Hi, brainly team, i haven't received my refund its the 10th day since i refunded/cancel my subscription please enlighten/explain why is that? Often, I am the first voice that they hear when they make an inquiry, so it had better be a good one. - Support your coworkers and encourage a positive workplace culture. Laying it out on the table, with a no bull approach, really helped in this situation. ", "I have not received any formal customer service training. You do a good job of explaining why you like being around people (diversity of thought and backgrounds). If the review was warranted, discuss what you were able to learn from the experience or the feedback that you received. Please allow up to ten business days for it to be received. WebThe Brainly community is constantly buzzing with the excitement of endless collaboration, proving that learning is more fun and more effective when we put our heads It means thoroughly listening to your customers when they tell you what they need. "If I could not make a customer happy I would escalate the situation to my manager, or another coworker who was perhaps better with customer dispute resolution.
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